torsdag 19 november 2009

Client Intelligence or intelligent clients

I have decided to start a blog about companies offering great service! Something in general positive, but some times I will also mention really crappy companies.

As an example. I had dinner last night at Mathias Dahlgren, at the bar. Great place while in Stockholm and I can recommend the broccoli. I never thought a simple broccoli could taste this good, but it can! way to go!
http://www.grandhotel.se/restaurang_bar/mathias_dahlgren.asp

I cannot resist commenting on the fact that they, as most other companies, never check if their guests have been happy with the service, food etc. Maybe the tip is their way of measuring satisfaction...

While in this segment, my favorite fish restaurant in Stockholm, http://www.wedholmsfisk.se/
is delicious, try the fricassee, and they DO check if you were happy with the stay, through an instant email questionnaire. I have not checked if they also call you if you state unhappiness, since this restaurant have never failed on any of the occasions I visited it. Fantastic!

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